Qiankou Strict Return Policy
Our return policy is strict due to the nature of our products which are undergarments and for sanitary purposes, we have a strict return policy with no exceptions. Unfortunately if you do not follow the return policy and you return a product that is not in its original condition, you will not receive a refund and we will dispose of the product.
Please note we cannot make any adjustments on orders once they have been placed. We are unable to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.
No returns or exchanges for sanitary purposes.
Please refer to our sizing chart to help ensure you get the best fit with our products. The sizing chart is as accurate as can be, but we all have different body shapes and the sizing chart cannot determine your shape.
We have provided a video on the sizing chart page to assist with measurements. First, measure your torso and waist measurements as demonstrated in the video.
If you believe you have received a defective product, please email to for help.
Qiankou Return Shipping
Initial shipping costs are non-refundable. Products must be returned within 30 days of purchase. See product condition requirements for returns. There is no warrant on any of our products.
Note: You will be responsible for paying all shipping costs and brokerage-related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.
Qiankou Requirements for Exchanges within the AUS
Returns of waist trainers are subject to quality approval and inspection at our warehouse personnel. If the products condition does not meet the requirements below, the exchange will not be permitted. Please take extra care to inspect and test all returned items to ensure these requirements:
No animal or pet hair
No stretch marks or permanent wrinkles on items
No deodorant stains
No broken hooks
All tags attached
All original marketing materials included
No smells other than natural product odours
Within 30 days of the original purchase date
NOTE that we inspect each and every return and if your product is not in mint condition we will take photos of the product receive and send them to you for proof. You will not receive store credit for products returned not in mint condition.
Once you mail the item to us and our team will inspect the product(s) to ensure perfect condition. Please allow us up to 7-14 business days to process your return once the product has reached our facility. If the item adheres to our exchange guidelines we will issue you store credit.
Qiankou Shipping Policy
Our official policy is we do ship everything same-day (excluding weekends and holidays) if received by 2:30 pm PST however its not a contractual guarantee. Once an order has been placed we will not be able to edit the order including any shipping addresses or method shipping. Buyer must review order prior to confirming the purchase.
Please note we DO NOT ship to PO boxes.
We are not responsible for packages stolen from doorsteps. Order signature services from the purchaser upon receipt can be requested prior to purchase. Contact us to accommodate this request.
We are not responsible if the package is not delivered within the guaranteed shipping time. Shipping carriers are sometimes delayed and Qiankou does not take responsibility for late delivery times and we will not issue a shipping refund.
Please contact the service carrier directly to resolve delivery time issues. If the tracking information confirms that the item has be delivered to your address but you have not received your order, please contact the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service.
Refunds are not possible for an order not received for international orders, if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account. If an order is deemed undeliverable by the shipping company and is returned back to our warehouse we will automatically issue a store credit for the order total – shipping charges.
Customs and Duties
Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value weight and dimensions.
Customs duty is established by your customs authority. Duty, tariffs and taxed are the responsibility of the customer. If you are required to pay duties or taxes by your customs authority, you must pay this to the shipping carrier prior to receiving the package. Once the taxes are paid, you will be allowed to pick up the package or the shipping carrier will deliver it accordingly. Please contact the carrier to inquire about their policy.